This Refund Policy applies to all paid subscriptions to the HaterPicks platform. We want you to be confident in your subscription, which is why we offer clear cancellation terms and how refunds work.
1. Free Account and Earlier Trials
A free account costs nothing and needs no payment method. We no longer offer free trials.
If you started a free trial on or before 1 November 2026, it continues until its end date. If you cancel before it ends, you will not be charged. If you do not cancel, your subscription will automatically convert to a paid plan at the rate you selected:
- Weekly: AUD $19.95 per week
- Monthly: AUD $59.95 per month
2. Cancellation
You may cancel your subscription at any time from your account profile page or by emailing contact@haterpicks.com.au.
- Cancellation takes effect at the end of the current billing period
- You retain access to the Service until the end of the period you have already paid for
- No partial refunds are issued for unused time within a billing period
3. Refunds
If HaterPicks isn't what you expected, email contact@haterpicks.com.au within 30 days of your first payment and we will refund it. No conditions to satisfy and no bet history to submit — just tell us it wasn't for you.
HaterPicks is an analytics and research product. It does not promise winnings, and no refund is conditional on your betting results.
4. Other Refund Requests
Outside the 30-day window above, refunds are generally not provided for subscription fees already charged. However, we will consider refund requests on a case-by-case basis in circumstances including:
- Accidental duplicate charges
- Extended service outages that materially prevented you from accessing the Service
- Billing errors
To request a refund, contact contact@haterpicks.com.au with your account details and reason for the request.
5. Australian Consumer Law
Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). If the Service fails to meet a consumer guarantee, you may be entitled to a remedy regardless of this policy.
6. Contact
For any refund or billing questions, contact us at contact@haterpicks.com.au.